Last Updated: June 2026

At Sellular BD, we aim to provide 100% original books, educational toys, games, and premium stationery sourced from trusted publishers and suppliers in the USA, UK, and India. Customer satisfaction is important to us, and we follow a fair and transparent return and refund process.

By placing an order on Sellular BD, you agree to this Return & Refund Policy.

1. Eligibility for Returns

You may request a return or replacement if:

* You received a damaged or defective product
* You received the wrong item
* The product has a major printing or manufacturing defect
* The product is significantly different from the description

2. Non-Returnable Items

We do not accept returns for:

* Books or products that have been **used, marked, or damaged by the customer**
* **Special order or imported books** (unless damaged or incorrect upon delivery)
* **Educational toys, games, and stationery** once opened or used
* **Clearance or discounted items** (unless defective)
* Any item without original packaging or proof of purchase

3. Return Request Timeframe

To be eligible for a return or replacement:

* You must contact us within 3 days of receiving the product
* Requests made after this period may not be accepted

4. How to Request a Return

To initiate a return, please contact our support team with:

* Order number
* Product details
* Clear photos/videos of the issue
* Description of the problem

Contact:

* Phone/WhatsApp: +880 1531-850001
* Email: info@sellular.com.bd

Our team will review your request and respond within 1–2 business days.

5. Return Process

Once your return request is approved:

* You may be asked to return the product to our designated address
* In some cases, we may arrange **pickup via courier**
* Returned items will be inspected before approval of refund or replacement

6. Refund Policy

Refunds will be processed under the following conditions:

* If the product is confirmed as defective, incorrect, or eligible for refund
* If the item is unavailable for replacement

Refund Method:

* Mobile banking (bKash, Nagad, Rocket)
* Bank transfer
* Store credit (if applicable)

Refunds will be processed within 1–10 business days after approval.

Processing time may vary depending on your bank or payment provider.

7. Replacement Policy

Where possible, we prefer to offer a replacement instead of a refund.

Replacement is subject to:

* Product availability
* Stock status
* Condition of returned item

If the replacement item is not available, a refund will be issued.

8. Shipping Costs

* If the return is due to our error (wrong or defective product), Sellular BD will bear the return shipping cost.
* If the return is due to customer preference or change of mind, the customer may be responsible for return shipping costs (if applicable).

9. International & Special Orders

For internationally sourced or special-order books:

* Returns are only accepted if the item is damaged or incorrect upon delivery
* Minor differences in edition, cover design, or publisher updates are not considered defects
* Delivery delays or import-related factors are not eligible for refunds

10. Order Cancellation

Orders can only be cancelled if:

* The order has not yet been processed or shipped

Once shipped, cancellation is not possible, but return eligibility may apply after delivery.

11. Important Notes

* All returned items must be in original condition with packaging intact
* Sellular BD reserves the right to reject any return that does not meet policy conditions
* Refund approval is subject to internal quality inspection
* Abuse of return policy may result in suspension of future orders

12. Contact Us

If you have any questions regarding returns or refunds, please contact us:

SELLULAR BD

Website: sellular.com.bd

Email: info@sellular.com.bd

Phone/WhatsApp: +880 1531-850001

Address: 6/26, Humayun Road, Dhaka-1207, Bangladesh

We appreciate your trust in Sellular BD and are committed to ensuring a smooth and reliable shopping experience.